Platform Usage

Welcome to the ResellPortal.com platform guide. This documentation will help you navigate and use the platform effectively to manage your resale business.

ResellPortal.com offers tools to streamline product sourcing, inventory tracking, order management, and performance analysis—all in one place. Whether you're just starting or scaling up, this guide provides the essentials to get the most out of your experience.

Navigating ResellPortal: Dashboard

The ResellPortal Dashboard is your main control panel. It gives you a real-time overview of your reseller account, your users, your product activations, and your recurring financial commitments. This chapter walks you through each section of the dashboard, helping you understand the data presented so you can better manage your operations and support your clients.

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1. Reseller Statistics Overview

Upon logging into your ResellPortal account, the first section you'll see is a high-level summary of your key performance indicators. This section includes:
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Total Active Users

This number reflects how many end users are actively connected to your reseller account. These are users who have accessed or utilized any software you've activated for them.

Use this to monitor:

Total Active Software

This shows how many software products are currently deployed under your reseller license. This includes any AI Business Tools, utility apps, or other solutions you’ve activated for clients.

Use this to:

Balance

Your current available balance on the platform. This is the credit used to activate new services or renew existing ones.

Important:

2. Recurring Costs Breakdown

The second section provides an overview of your recurring financial commitments as a reseller. It breaks down your active subscriptions by billing interval:

Each of these categories lists:

Use this to:

3. Active Users Statistics Graph

This section presents a visual graph displaying user activity over time. It provides insights into:

How to use it:

The graph may support filters such as time ranges (last 7 days, 30 days, 6 months) to help you zoom in or out as needed.

4. Activated Products List

The final section of the dashboard provides a detailed list of all products you’ve activated under your reseller account. This includes:

Why it’s important:

You can click into each product (if available) to see additional details or take action (such as renewing or deactivating the service).

Final Tips for Resellers

Navigating ResellPortal: Activate(Manual)

The Activate (Manual) feature in your ResellPortal dashboard allows you to deploy digital products for your clients using your own wallet balance. This gives you full control over which services are activated, when they are deployed, and for whom—making it ideal for resellers managing multiple client accounts or offering bundled services.

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What This Section Is For

How to Access and Use Activate (Manual)

  1. Log in to your ResellPortal dashboard.

  2. In the left-hand menu, click “Activate (Manual)”.

  3. Ensure your wallet balance is topped up and has enough credit to cover the cost of the products you want to deploy.

  4. You will see a list of all available digital products for resale (see full list below).

Activation Process

When you choose a product to deploy:

  1. Click on the product name or icon in the Activate (Manual) list.

  2. You will be redirected to a specific activation topic for that product.

  3. On this topic, you’ll be prompted to:

    • Enter your client’s details (e.g., email address, domain name, company name)

    • Select any configuration options, such as location, plan type, or billing cycle

    • Confirm payment using your wallet balance

  4. Once submitted, the product will be provisioned for your client, and any relevant access details will be sent to their email.

Available Products for Manual Activation

Here’s a full breakdown of the products you can deploy manually as a reseller:

1. VPN Services
2. E-Commerce Shop Builder
3. CRM (Customer Relationship Management)
4. AI Business Tools
5. Social Media Marketing Tool
6. Website Builder
7. 1500+ Plugin & Theme White Label Pack for WordPress
8. Appointment Scheduling Software
9. Hosting Services
10. Social Media Services
11. E-SIM Data Plans
12. Web Design Services
13. SEO Services

Best Practices for Resellers

Summary

Section Purpose
Dashboard > Activate (Manual)    
Manually deploy products using your wallet balance
Product List  View all available digital products for resale
Deployment Redirects to a detailed product setup form
Activation Processes the request and delivers access to your client

With Activate (Manual), you maintain full control over how and when your digital services are deployed. Whether you're managing a single client or operating at scale, this section allows you to deliver customized, white-labeled solutions quickly and efficiently.

For more details and information on how to use each product and access it, refer to the Software Usage section.

Navigating Resellportal: Storefront (Auto)

The Storefront (Auto) feature allows you to set up a fully automated SaaS store under your reseller account. With just a few steps, you can launch a branded storefront where clients can browse, purchase, and subscribe to digital products without you needing to activate them manually.

This is ideal for resellers who want to sell at scale or offer 24/7 self-service access without building a website or handling each sale directly.

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What Is the Storefront?

Step-by-Step Setup

Section 1: Storefront Main Settings
a. Enable the Storefront
b. Store Access Settings
c. Set Your Global Profit Margin

Example:
If the platform price of a product is $10, and you set a 100% margin, the customer pays $20 — you earn $10 on every sale or renewal.

d. Support Email

Section 2: Store Appearance

Customize the visual identity of your storefront to reflect your brand:

Section 3: Product Selection

Here you decide which digital products you want to offer in your storefront.

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Section 4: Front Page Description

This is where you set the tone of your storefront.

Section 5: Payout Settings

Set up how you get paid:

Payout Schedule:

Final Step: Save All Settings

Profit Tracking & History

A dedicated section shows your financial performance:

Use this area to track your performance, monitor sales cycles, and reconcile payouts with your payment account.

Summary of Key Benefits for Resellers

Feature Benefit
Storefront URL   
Launch without needing your own website
Profit Margin Full control over pricing and profit per sale
Branding Options Customize the appearance to match your business
Product Control Choose exactly what to sell
Automated Fulfillment No manual activation needed
Payout Integration Receive earnings via PayPal or Venmo

Request Support

Need help? Our team is here for you.
This guide will walk you, as a reseller, through the steps of opening a support ticket via your ResellPortal dashboard, how to describe your issue properly, and what to expect after submitting your request.

Step-by-Step: How to Open a Support Ticket

  1. Login to Your ResellPortal Account
    Visit https://app.resellportal.com and log in with your reseller credentials.

  2. Access the Support Section

    • From your dashboard, navigate to the left-hand menu.

    • Click on “Support” to open the support center.

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  3. Click “Open Ticket”

    • A button labeled “Open Ticket” will be available.

    • Clicking this will trigger a pop-up form to appear where you can submit your issue.

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What to Fill Out

The support ticket form includes two important fields:

1. Ticket Subject (Dropdown Menu)

Choose the most relevant category for your request:

2. Inquiry/Issue Description (Text Field)

Provide a clear and detailed description of your issue or question. Be sure to include:

The more context you provide, the faster we can resolve the issue.

  1. Click “Open Ticket” to submit the request.

How It Works on Our End

Once you submit the ticket:

You will be notified inside your ResellPortal dashboard when your ticket receives a response or resolution.

Where to Check Ticket Status
Response Times

We aim to respond to all reseller tickets within 24 business hours, though most are addressed much faster depending on the complexity and priority of the issue.

Best Practices for Fast Support

Do This Why it Helps
Choose the right subject Ensures your ticket goes to the right team faster
Include screenshots (if relevant) Helps support staff quickly understand technical issues
Be specific in your message Reduces back-and-forth and speeds up resolution
Include store names or client IDs Useful when troubleshooting client-specific problems

When to Use the Ticket System

Use support tickets for:

Avoid using tickets for:

Final Note

The ticket system is your direct line to ResellPortal’s dedicated support team. Use it any time you or your clients need help resolving issues quickly and efficiently. We’re here to help you succeed!

Alternatively, if you prefer, you can reach us directly via email at contact@resellportal.com for support or inquiries.

Website Updates

The Updates section—also known as the Changelog—is your official source for all platform-related announcements on ResellPortal. It is where the ResellPortal team publishes changes, improvements, new features, bug fixes, and scheduled maintenance notices.

As a reseller, staying informed through this section is critical for supporting your clients, adjusting your offerings, and taking advantage of new tools as they’re released.

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What Is the Changelog?

The Changelog is a running list of updates that have been made to the platform. It helps you:

Where to Find It

  1. Log into your ResellPortal dashboard.

  2. Click on the “Updates” or “Changelog” tab in the navigation menu (typically found in the sidebar or footer).

  3. You'll see a timeline or list format with the most recent updates at the top.

Each update includes:

Types of Updates You’ll See

Type Description
New A newly released feature, product, or tool added to the platform.
Improved Enhancements to existing tools or UI updates.
Fixed Bug fixes or performance upgrades.
Notice Important system changes, maintenance schedules, or policy updates.
Beta New tools released in early access for testing and feedback.

Why It’s Important for Resellers

Best Practices

Example Update (Typical Format)

📅 April 10, 2025
[New] AI Video to Video Tool Added to Storefronts
We’ve launched a new AI-powered video transformation tool available for manual and storefront activations. Customize short video clips with filters and styles. Now available in the Activate (Manual) and Storefront product lists.

Summary

Feature    
Purpose
Updates / Changelog Official source for all platform changes and announcements
Frequency Updated regularly by the ResellPortal team
Benefits for Resellers Stay informed, adapt faster, and support clients better

Your Profile

The Reseller Profile section allows resellers to manage all key aspects of their account, including wallet settings, personal details, and company branding. This section is crucial for customizing the reseller experience and maintaining accurate billing and communication information. It is divided into three main tabs:

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  1. Wallet

  2. Personal Information

  3. Company Info

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1. Wallet Tab

The Wallet tab is dedicated to wallet management and billing details. It provides resellers with the tools to fund their account and monitor all wallet-related activity.

Wallet Management: 

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2.  Personal Information Tab

This tab allows resellers to manage and personalize their individual profile. Keeping this information up to date is essential for account security and communication.

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3. Company Info Tab

This section controls how the reseller’s brand is presented to their own clients. The details entered here will appear in outbound client communications (e.g., order confirmations, invoices, support emails).

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Summary

The Reseller Profile section centralizes all personal, financial, and business settings for resellers. It offers flexibility, automation, and branding tools to enhance the reseller's experience and streamline operations.

Keeping these settings accurate and up to date ensures smooth transactions, strong brand representation, and seamless communication with both the platform and end clients.

Become an Affiliate

The Affiliates section in the Resell Portal allows users to earn recurring commissions by referring new users to the platform.

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It is divided into three parts:

Benefits of the Affiliate Program

2. Earnings

The Earnings section provides an overview of the affiliate's performance.

3. Payouts

This section allows affiliates to set and manage their preferred payout method for receiving commissions.

Summary

The Affiliates section empowers users to generate additional income through referrals. With recurring commissions, multiple payout options, and a scalable earnings model, it offers a powerful way to monetize your network and activity within the Resell Portal ecosystem.