E-Sim Data Plans

• FAQ
• Using Data Plans & Coverage
• E-sim Support Devices

FAQ

Frequently Asked Questions by Your Clients

Q: Can I use a physical SIM and eSIM together?

A: Yes, on dual SIM devices, you can use both a physical SIM and an eSIM. You can select which SIM to use for cellular data and set the default voice line.

Q: Should I switch on “Data Roaming” when using eSIM?

A: Yes, turn on data roaming for your eSIM and turn off roaming for your home SIM to avoid high charges. Go to “Settings” > “Cellular” > “Data Roaming.”

Q: Can I use more than one eSIM provider when traveling abroad?

A: Yes, iPhones can store up to 10 eSIMs, and Androids can store 5-7 eSIMs. Only one eSIM can be active at a time. Label your eSIMs to avoid confusion.

Q: Can multiple phones scan the same QR code?

A: No, each QR code can be scanned only once and is tied to a unique device ID.

Q: How to use hotspots with eSIM?

A: On iOS, APNs are preconfigured except for Japan, where you need to set the APN to "vmobile.jp." For Android issues, contact customer service for support.

Using Data Plans & Coverage

How to Use Day Pass Plans?

Day Pass plans provide a fixed amount of high-speed data daily and unlimited data at 2G speed after the high-speed allowance is used.

Example:

• A Europe (30+ areas) 500MB/Day plan for 5 days provides:

  • 500 MB/day of high-speed data (4G/LTE/5G)

  • 2G speed (255 Kbps - 512 Kbps) after exceeding 500MB

  • Data resets every 24 hours, and this continues for 5 days.

Key Features:

• Hotspot Sharing: Supported

• Unlimited Daily Data: Fair Usage Policy (FUP) applies

• Custom Validity: 1 to 365 days

• Speeds: Up to 5G

• Pre-Install Validity: 30 days

• No Top-Up Available

Daily Plan Pricing:

• Total price: [Number of Days] * [Plan Cost]

• Days are counted from the first connection and reset at midnight based on a fixed time zone.

APN Settings

APN settings are configured automatically for most devices. Special exceptions apply to Japan for iOS devices.

For iOS (Japan):

1. Go to Settings > Mobile Data > Mobile Data Network.

2. Set APN to vmobile.jp.

3. Turn on roaming for eSIM.

For Android:

• APN may need to be configured manually in some cases.

APN in API:

• APN, PIN, and PUK details are available in the API.

Hotspot Sharing:

• Supported by default.

Troubleshooting Common eSIM Issues

I Can't Connect to the Internet:

1. Go to Settings > Cellular > Cellular Data.

2. Select the newly purchased eSIM.

3. Ensure Data Roaming is ON.

4. Look for network bars:

   • Bars: Connected to a tower.

   • No Signal: Restart the device to refresh the connection.

5. Manually select the network if necessary.

Tips:

• First-time connection may take up to an hour.

• Turn off VPN settings.

• Toggle eSIM ON/OFF.

I Can't Install My eSIM:

1. Ensure your device is unlocked.

2. Verify eSIM compatibility.

3. Ensure a strong internet connection.

4. Confirm the QR code hasn't been used by another device.

Can Users Reinstall a Deleted eSIM?

• eSIMs CAN be reinstalled from the same QR code used during the initial installation.

• Users can scan the same QR code to re-add the eSIM profile.

• Note: QR codes cannot be shared or reused on another device.

Why Can't I Access the Internet Even with Data Left?

• Data usage updates may not be real-time. Check consumption:

  • Settings > Cellular > Data Consumption.

What if I Deleted My eSIM Accidentally?

• Attempt to reinstall using the original QR code.

• If reinstallation fails, a new eSIM purchase is required.

Can I Transfer My eSIM to Another Device?

• Activated eSIM: Not transferable.

• Non-Activated eSIM: Transferable to a new device.

5G Availability

Checking 5G Availability:

• Log in to your ResellPortal.com account.

• Use the RAT column to check the available network status (3G/4G/5G) for each plan and country.

Supported Countries for 5G:

The following countries currently support 5G (subject to change). Always check the latest updates in the portal or API responses.

Refer to the portal/API for the most up-to-date list.

Checking Data Usage

End-User Check:

1. Access the Short URL provided.

2. Click on Check Usage for real-time stats.

Support Channel

For unresolved eSIM issues:

• Primary Support: Visit contact@resellportal.com

  • Provide ICCID and relevant screenshots for quick troubleshooting.

• Unused eSIM: Cancel the order for a refund.

• Used eSIM: Contact support for refund assistance.

E-sim Support Devices

Before purchasing or activating an eSIM plan, customers must ensure that their devices are eSIM-compatible. This guide provides resources, tools, and steps to check eSIM compatibility across devices.

1. eSIM Device Support Resources

Customers can use the following references to confirm eSIM support:

• eSIM Device Support List Google Doc: A comprehensive list of eSIM-compatible devices.

• GSMA eSIM Devices List: An industry-recognized source for checking eSIM-supported devices.

These lists can be displayed on your website or app for customer reference.

2. In-App eSIM Detection

For a seamless user experience, integrate our Android SDK to detect eSIM capabilities within your mobile app.

• Learn more about SDK integration on the ResellPortal website or developer documentation.

3. How to Check eSIM Compatibility

On Android Devices:

The steps to check eSIM compatibility on Android devices may vary slightly by model but follow a similar process:

1. Go to Settings.

2. Select Network & Internet.

3. Locate the SIM Card or Mobile Network settings.

4. Check if there is an option to Add a New SIM.

   • If the option exists, your device is likely eSIM-compatible.

5. Confirm eSIM support by reviewing the device’s specifications in the manual or manufacturer’s website.

On iPhone Devices:

Most newer iPhone models starting from the iPhone XR support eSIMs. To confirm:

1. Open Settings.

2. Select General.

3. Tap About.

4. Scroll down to locate the EID (Embedded Identification Number).

   • If you see a 32-digit EID number, your iPhone is eSIM-compatible.

5. Additionally, check Apple’s official specifications for your device model.