# Payment Methods Setup

**A Guide for Resellers to Support Clients with Payment Setup**

As a reseller, it’s important to understand how your clients can manage payment options in their online stores built with the E-Commerce Shop Builder. This guide will help you walk them through activating and configuring available payment methods in case they need assistance.

#### **Accessing the Payment Methods Section**

To help your client manage their store’s payment options, instruct them to:

1. Log in to their store’s **Admin Dashboard**.
2. Go to:
    
    
    - `Setup and Configuration` → `Settings` → `Payment Methods`

They’ll find a dedicated section where they can enable or disable various payment gateways.

[![image.png](https://docs.resellportal.com/uploads/images/gallery/2025-04/scaled-1680-/mTwimage.png)](https://docs.resellportal.com/uploads/images/gallery/2025-04/mTwimage.png)

#### **1. Cash On Delivery (C.O.D.)**

Cash On Delivery allows customers to pay when the product is delivered. It’s especially useful for clients targeting local buyers or regions where card payments aren’t common.

**Client Instructions:**

- Locate the **Cash On Delivery (C.O.D.)** section
- Toggle the **“Activate Cash On Delivery”** switch ON or OFF as needed
- Once activated, this option will appear during checkout
    
    [![image.png](https://docs.resellportal.com/uploads/images/gallery/2025-04/scaled-1680-/QvOimage.png)](https://docs.resellportal.com/uploads/images/gallery/2025-04/QvOimage.png)

**Tip for You (the Reseller):** If a client says COD isn’t showing, confirm it’s toggled ON and saved.

#### **2. Stripe Integration**

Stripe enables online payments via credit or debit card. Your client will need a Stripe account to activate this.

**Client Instructions:**

1. In the **Stripe** section, toggle the **Activate Stripe** switch ON
2. Enter their:
    
    
    - **Stripe Publishable Key**
    - **Stripe Secret Key**
3. Click **Save**
    
    [![image.png](https://docs.resellportal.com/uploads/images/gallery/2025-04/scaled-1680-/zW7image.png)](https://docs.resellportal.com/uploads/images/gallery/2025-04/zW7image.png)

**How They Get the Keys:**

- From their [Stripe Dashboard](https://dashboard.stripe.com/)
- Go to **Developers → API Keys**
- Copy and paste the appropriate credentials

**Tip for You:** Ensure they are using **Live keys** for production and not **Test keys** unless they are testing.

#### **3. PayPal Integration**

PayPal allows users to pay securely using their PayPal account or linked bank/card.

Client should:

In the **PayPal** section,

1. Enter:
    
    
    - **PayPal Client ID**
    - **PayPal Client Secret**
2. Click **Save**
    
    [![image.png](https://docs.resellportal.com/uploads/images/gallery/2025-04/scaled-1680-/br4image.png)](https://docs.resellportal.com/uploads/images/gallery/2025-04/br4image.png)

**How They Get the Credentials:**

- From the <a data-end="2553" data-start="2497" rel="noopener" target="_new">PayPal Developer Portal</a>
- Go to **Dashboard &gt; My Apps &amp; Credentials**
- Select or create an app to retrieve:
    
    
    - **Client ID**
    - **Secret Key**

**Tip for You:** If PayPal isn’t working, confirm they’ve selected the **Live** environment and not **Sandbox** by mistake.

#### **Saving Changes**

Remind your client that after making any updates:

- They must **click the Save button** at the bottom of the topic
- A confirmation will appear, and changes will reflect on the checkout topic

#### **Common Troubleshooting Tips for You**

<table border="1" id="bkmrk-issue-possible-solut" style="border-collapse: collapse; width: 100%; height: 119.514px;"><colgroup><col style="width: 38.0423%;"></col><col style="width: 61.8518%;"></col></colgroup><tbody><tr style="height: 29.8785px;"><td class="align-center">**Issue**</td><td class="align-center">**Possible Solution**</td></tr><tr><td>Payment option not showing</td><td>Ensure it’s toggled ON and saved</td></tr><tr style="height: 29.8785px;"><td style="height: 29.8785px;">Client unsure where to get API keys</td><td style="height: 29.8785px;">Point them to Stripe/PayPal developer dashboard</td></tr><tr style="height: 29.8785px;"><td style="height: 29.8785px;">Transactions not working</td><td style="height: 29.8785px;">Check if they’re using test vs. live credentials</td></tr><tr style="height: 29.8785px;"><td style="height: 29.8785px;">COD not available</td><td style="height: 29.8785px;">Confirm that no shipping restrictions block it</td></tr></tbody></table>

#### **Quick Recap**

<table border="1" id="bkmrk-payment-method-requi" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 33.3775%;"></col><col style="width: 33.3775%;"></col><col style="width: 33.3775%;"></col></colgroup><tbody><tr><th class="align-center" data-end="3486" data-start="3469">**Payment Method**</th><td class="align-center">**Requires Setup**</td><td class="align-center">**When to Use**</td></tr><tr><td>Cash On Delivery</td><td>No API needed</td><td>For local or offline-friendly markets</td></tr><tr><td>Stripe</td><td>Yes – API Keys</td><td>For debit/credit card transactions</td></tr><tr><td>PayPal</td><td>Yes – Client ID/Secret</td><td>For global, trusted payments</td></tr></tbody></table>

#### **Final Note for Resellers**

By understanding how each method works, you can confidently support your clients when they:

- Launch a new store
- Ask for help with payment configuration
- Encounter checkout/payment issues

By correctly managing these payment methods, Clients ensure their customers can pay with the method that suits them best — increasing trust and reducing cart abandonment.

Need help? Contact your support team through the ResellPortal dashboard for assistance-&gt; Support-&gt; *open ticket* or contact us at contact@resellportal.com.