Using Data Plans & Coverage
How to Use Day Pass Plans?
Day Pass plans provide a fixed amount of high-speed data daily and unlimited data at 2G speed after the high-speed allowance is used.
Example:
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A Europe (30+ areas) 500MB/Day plan for 5 days provides:
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500 MB/day of high-speed data (4G/LTE/5G)
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2G speed (255 Kbps - 512 Kbps) after exceeding 500MB
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Data resets every 24 hours, and this continues for 5 days.
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Key Features:
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Hotspot Sharing: Supported
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Unlimited Daily Data: Fair Usage Policy (FUP) applies
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Custom Validity: 1 to 365 days
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Speeds: Up to 5G
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Pre-Install Validity: 30 days
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No Top-Up Available
Daily Plan Pricing:
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Total price: [Number of Days] * [Plan Cost]
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Days are counted from the first connection and reset at midnight based on a fixed time zone.
APN Settings
APN settings are configured automatically for most devices. Special exceptions apply to Japan for iOS devices.
For iOS (Japan):
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Go to Settings > Mobile Data > Mobile Data Network.
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Set APN to
vmobile.jp. -
Turn on roaming for eSIM.
For Android:
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APN may need to be configured manually in some cases.
APN in API:
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APN, PIN, and PUK details are available in the API.
Hotspot Sharing:
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Supported by default.
Troubleshooting Common eSIM Issues
I Can't Connect to the Internet:
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Go to Settings > Cellular > Cellular Data.
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Select the newly purchased eSIM.
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Ensure Data Roaming is ON.
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Look for network bars:
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Bars: Connected to a tower.
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No Signal: Restart the device to refresh the connection.
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Manually select the network if necessary.
Tips:
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First-time connection may take up to an hour.
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Turn off VPN settings.
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Toggle eSIM ON/OFF.
I Can't Install My eSIM:
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Ensure your device is unlocked.
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Verify eSIM compatibility.
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Ensure a strong internet connection.
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Confirm the QR code hasn't been used by another device.
Can Users Reinstall a Deleted eSIM?
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eSIMs CAN be reinstalled from the same QR code used during the initial installation.
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Users can scan the same QR code to re-add the eSIM profile.
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Note: QR codes cannot be shared or reused on another device.
Why Can't I Access the Internet Even with Data Left?
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Data usage updates may not be real-time. Check consumption:
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Settings > Cellular > Data Consumption.
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What if I Deleted My eSIM Accidentally?
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Attempt to reinstall using the original QR code.
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If reinstallation fails, a new eSIM purchase is required.
Can I Transfer My eSIM to Another Device?
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Activated eSIM: Not transferable.
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Non-Activated eSIM: Transferable to a new device.
5G Availability
Checking 5G Availability:
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Log in to your ResellPortal.com account.
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Use the RAT column to check the available network status (3G/4G/5G) for each plan and country.
Supported Countries for 5G:
The following countries currently support 5G (subject to change). Always check the latest updates in the portal or API responses.
| Country/Region | Network Status |
|---|---|
| Aaland Islands | 4G/5G |
| Argentina | 4G/5G |
| Asia (20 areas) | 4G/5G |
| Asia-Pacific 6GB 8Days | 4G/5G |
| Australia | 4G/5G |
| Austria | 4G/5G |
| Bahrain | 4G/5G |
| Belgium | 4G/5G |
| China | 4G/5G |
| Croatia | 4G/5G |
| Czech Republic | 4G/5G |
| Denmark | 4G/5G |
| Estonia | 4G/5G |
| Europe 40+ Countries | 4G/5G |
| France | 4G/5G |
| Germany | 4G/5G |
| Greece | 4G/5G |
| Hong Kong | 4G/5G |
| India | 4G/5G |
| Italy | 4G/5G |
| Japan | 4G/5G |
| New Zealand | 4G/5G |
| Philippines | 4G/5G |
| Singapore | 4G/5G |
| Spain | 4G/5G |
| United Kingdom | 4G/5G |
| United States | 4G/5G |
| South Africa | 4G/5G |
| Tunisia | 4G/5G |
| Brazil | 4G/5G |
| Qatar | 4G/5G |
| Uzbekistan | 4G/5G |
Refer to the portal/API for the most up-to-date list.
Checking Data Usage
End-User Check:
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Access the Short URL provided.
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Click on Check Usage for real-time stats.
Support Channel
For unresolved eSIM issues:
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Primary Support: Visit contact@resellportal.com
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Provide ICCID and relevant screenshots for quick troubleshooting.
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Unused eSIM: Cancel the order for a refund.
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Used eSIM: Contact support for refund assistance.