# Using Data Plans & Coverage

#### **How to Use Day Pass Plans?**

**Day Pass plans** provide a fixed amount of high-speed data daily and unlimited data at 2G speed after the high-speed allowance is used.

##### Example:

- A **Europe (30+ areas) 500MB/Day plan** for 5 days provides:
    
    
    - **500 MB/day** of high-speed data (4G/LTE/5G)
    - **2G speed** (255 Kbps - 512 Kbps) after exceeding 500MB
    - Data resets every 24 hours, and this continues for 5 days.

##### Key Features:

- **Hotspot Sharing**: Supported
- **Unlimited Daily Data**: Fair Usage Policy (FUP) applies
- **Custom Validity**: 1 to 365 days
- **Speeds**: Up to 5G
- **Pre-Install Validity**: 30 days
- **No Top-Up Available**

##### Daily Plan Pricing:

- Total price: **\[Number of Days\] \* \[Plan Cost\]**
- Days are counted from the first connection and reset at midnight based on a fixed time zone.

#### **APN Settings**

APN settings are configured automatically for most devices. Special exceptions apply to **Japan** for iOS devices.

##### For iOS (Japan):

1. Go to **Settings > Mobile Data > Mobile Data Network**.
2. Set **APN** to `vmobile.jp`.
3. Turn on roaming for eSIM.

##### For Android:

- APN may need to be configured manually in some cases.

##### APN in API:

- APN, PIN, and PUK details are available in the API.

##### Hotspot Sharing:

- Supported by default.

#### **Troubleshooting Common eSIM Issues**

##### I Can't Connect to the Internet:

1. Go to **Settings > Cellular > Cellular Data**.
2. Select the newly purchased eSIM.
3. Ensure **Data Roaming** is ON.
4. Look for network bars:
    
    
    - **Bars**: Connected to a tower.
    - **No Signal**: Restart the device to refresh the connection.
5. Manually select the network if necessary.

**Tips:**

- First-time connection may take up to an hour.
- Turn off VPN settings.
- Toggle eSIM ON/OFF.

##### I Can't Install My eSIM:

1. Ensure your device is **unlocked**.
2. Verify eSIM compatibility.
3. Ensure a strong internet connection.
4. Confirm the QR code hasn't been used by another device.

#### **Can Users Reinstall a Deleted eSIM?**

- eSIMs **CAN** be reinstalled from the same QR code used during the initial installation.
- Users can scan the same QR code to re-add the eSIM profile.
- **Note**: QR codes cannot be shared or reused on another device.

##### Why Can't I Access the Internet Even with Data Left?

- Data usage updates may not be real-time. Check consumption:
    
    
    - **Settings > Cellular > Data Consumption**.

##### What if I Deleted My eSIM Accidentally?

- Attempt to reinstall using the original QR code.
- If reinstallation fails, a new eSIM purchase is required.

##### Can I Transfer My eSIM to Another Device?

- **Activated eSIM**: Not transferable.
- **Non-Activated eSIM**: Transferable to a new device.

#### **5G Availability**

##### Checking 5G Availability:

- Log in to your **ResellPortal.com** account.
- Use the **RAT** column to check the available network status (3G/4G/5G) for each plan and country.

##### Supported Countries for 5G:

The following countries currently support 5G (subject to change). Always check the latest updates in the portal or API responses.

<table id="bkmrk-country%2Fregion-netwo"><tbody><tr><th>**Country/Region**</th><th>**Network Status**</th></tr><tr><td>Aaland Islands</td><td>4G/5G</td></tr><tr><td>Argentina</td><td>4G/5G</td></tr><tr><td>Asia (20 areas)</td><td>4G/5G</td></tr><tr><td>Asia-Pacific 6GB 8Days</td><td>4G/5G</td></tr><tr><td>Australia</td><td>4G/5G</td></tr><tr><td>Austria</td><td>4G/5G</td></tr><tr><td>Bahrain</td><td>4G/5G</td></tr><tr><td>Belgium</td><td>4G/5G</td></tr><tr><td>China</td><td>4G/5G</td></tr><tr><td>Croatia</td><td>4G/5G</td></tr><tr><td>Czech Republic</td><td>4G/5G</td></tr><tr><td>Denmark</td><td>4G/5G</td></tr><tr><td>Estonia</td><td>4G/5G</td></tr><tr><td>Europe 40+ Countries</td><td>4G/5G</td></tr><tr><td>France</td><td>4G/5G</td></tr><tr><td>Germany</td><td>4G/5G</td></tr><tr><td>Greece</td><td>4G/5G</td></tr><tr><td>Hong Kong</td><td>4G/5G</td></tr><tr><td>India</td><td>4G/5G</td></tr><tr><td>Italy</td><td>4G/5G</td></tr><tr><td>Japan</td><td>4G/5G</td></tr><tr><td>New Zealand</td><td>4G/5G</td></tr><tr><td>Philippines</td><td>4G/5G</td></tr><tr><td>Singapore</td><td>4G/5G</td></tr><tr><td>Spain</td><td>4G/5G</td></tr><tr><td>United Kingdom</td><td>4G/5G</td></tr><tr><td>United States</td><td>4G/5G</td></tr><tr><td>South Africa</td><td>4G/5G</td></tr><tr><td>Tunisia</td><td>4G/5G</td></tr><tr><td>Brazil</td><td>4G/5G</td></tr><tr><td>Qatar</td><td>4G/5G</td></tr><tr><td>Uzbekistan</td><td>4G/5G</td></tr></tbody></table>

*Refer to the portal/API for the most up-to-date list.*

#### **Checking Data Usage**

##### End-User Check:

1. Access the **Short URL** provided.
2. Click on **Check Usage** for real-time stats.

##### **Support Channel**

For unresolved eSIM issues:

- **Primary Support**: Visit contact@resellportal.com
    
    
    - Provide **ICCID** and relevant screenshots for quick troubleshooting.
- **Unused eSIM**: Cancel the order for a refund.
- **Used eSIM**: Contact support for refund assistance.