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Payment Methods Setup

A Guide for Resellers to Support Clients with Payment Setup

As a reseller, it’s important to understand how your clients can manage payment options in their online stores built with the E-Commerce Shop Builder. This guide will help you walk them through activating and configuring available payment methods in case they need assistance.

Accessing the Payment Methods Section

To help your client manage their store’s payment options, instruct them to:

  1. Log in to their store’s Admin Dashboard.

  2. Go to:

    • Setup and Configuration → Settings → Payment Methods

They’ll find a dedicated section where they can enable or disable various payment gateways.

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1. Cash On Delivery (C.O.D.)

Cash On Delivery allows customers to pay when the product is delivered. It’s especially useful for clients targeting local buyers or regions where card payments aren’t common.

Client Instructions:

  • Locate the Cash On Delivery (C.O.D.) section

  • Toggle the “Activate Cash On Delivery” switch ON or OFF as needed

  • Once activated, this option will appear during checkout

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Tip for You (the Reseller): If a client says COD isn’t showing, confirm it’s toggled ON and saved.

2. Stripe Integration

Stripe enables online payments via credit or debit card. Your client will need a Stripe account to activate this.

Client Instructions:

  1. In the Stripe section, toggle the Activate Stripe switch ON

  2. Enter their:

    • Stripe Publishable Key

    • Stripe Secret Key

  3. Click Save

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How They Get the Keys:

  • From their Stripe Dashboard

  • Go to Developers → API Keys

  • Copy and paste the appropriate credentials

Tip for You: Ensure they are using Live keys for production and not Test keys unless they are testing.

3. PayPal Integration

PayPal allows users to pay securely using their PayPal account or linked bank/card.

Client should:

In the PayPal section,

  1. Enter:

    • PayPal Client ID

    • PayPal Client Secret

  2. Click Save

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How They Get the Credentials:

  • From the PayPal Developer Portal

  • Go to Dashboard > My Apps & Credentials

  • Select or create an app to retrieve:

    • Client ID

    • Secret Key

Tip for You: If PayPal isn’t working, confirm they’ve selected the Live environment and not Sandbox by mistake.

Saving Changes

Remind your client that after making any updates:

  • They must click the Save button at the bottom of the pagetopic

  • A confirmation will appear, and changes will reflect on the checkout pagetopic

Common Troubleshooting Tips for You

Issue Possible Solution
Payment option not showing Ensure it’s toggled ON and saved
Client unsure where to get API keys Point them to Stripe/PayPal developer dashboard
Transactions not working Check if they’re using test vs. live credentials
COD not available Confirm that no shipping restrictions block it

Quick Recap

 

Payment Method Requires Setup When to Use
Cash On Delivery No API needed For local or offline-friendly markets
Stripe Yes – API Keys For debit/credit card transactions
PayPal Yes – Client ID/Secret For global, trusted payments

Final Note for Resellers

By understanding how each method works, you can confidently support your clients when they:

  • Launch a new store

  • Ask for help with payment configuration

  • Encounter checkout/payment issues

By correctly managing these payment methods, Clients ensure their customers can pay with the method that suits them best — increasing trust and reducing cart abandonment.

Need help? Contact your support team through the ResellPortal dashboard for assistance-> Support-> open ticket or contact us at contact@resellportal.com.

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