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Using Data Plans & Coverage

How to Use Day Pass Plans?

Day Pass plans provide a fixed amount of high-speed data daily and unlimited data at 2G speed after the high-speed allowance is used.

Example:

  • A Europe (30+ areas) 500MB/Day plan for 5 days provides:

    • 500 MB/day of high-speed data (4G/LTE/5G)

    • 2G speed (255 Kbps - 512 Kbps) after exceeding 500MB

    • Data resets every 24 hours, and this continues for 5 days.

Key Features:

  • Hotspot Sharing: Supported

  • Unlimited Daily Data: Fair Usage Policy (FUP) applies

  • Custom Validity: 1 to 365 days

  • Speeds: Up to 5G

  • Pre-Install Validity: 30 days

  • No Top-Up Available

Daily Plan Pricing:

  • Total price: [Number of Days] * [Plan Cost]

  • Days are counted from the first connection and reset at midnight based on a fixed time zone.

Buying Day Pass Plans

1. Buying via Console:

  • Choose a Day Pass plan.

  • Add to cart and select the number of days.

  • Complete checkout.

2. Buying via API:

  • Use the Slug and periodNum parameters:

    • Example: Slug = TH_0.5_Daily

    • periodNum = 5 (for 5 days)

  • Order a plan and use the orderNo to track it. Refer to the API documentation.

3. Buying via Make.com:

  • Pass the following:

    • Slug

    • Number of Days value

  • Example:

    • Order with Slug TH_0.5_Daily and duration of 7 days.

APN Settings

APN settings are configured automatically for most devices. Special exceptions apply to Japan for iOS devices.

For iOS (Japan):

  1. Go to Settings > Mobile Data > Mobile Data Network.

  2. Set APN to vmobile.jp.

  3. Turn on roaming for eSIM.

For Android:

  • APN may need to be configured manually in some cases.

APN in API:

  • APN, PIN, and PUK details are available in the API.

Hotspot Sharing:

  • Supported by default.

Troubleshooting Common eSIM Issues

I Can't Connect to the Internet:

  1. Go to Settings > Cellular > Cellular Data.

  2. Select the newly purchased eSIM.

  3. Ensure Data Roaming is ON.

  4. Look for network bars:

    • Bars: Connected to a tower.

    • No Signal: Restart the device to refresh the connection.

  5. Manually select the network if necessary.

Tips:

  • First-time connection may take up to an hour.

  • Turn off VPN settings.

  • Toggle eSIM ON/OFF.

I Can't Install My eSIM:

  1. Ensure your device is unlocked.

  2. Verify eSIM compatibility.

  3. Ensure a strong internet connection.

  4. Confirm the QR code hasn't been used by another device.

Can Users Reinstall a Deleted eSIM?

  • eSIMs CAN be reinstalled from the same QR code used during the initial installation.

  • Users can scan the same QR code to re-add the eSIM profile.

  • Note: QR codes cannot be shared or reused on another device.

Why Can't I Access the Internet Even with Data Left?

  • Data usage updates may not be real-time. Check consumption:

    • Settings > Cellular > Data Consumption.

What if I Deleted My eSIM Accidentally?

  • Attempt to reinstall using the original QR code.

  • If reinstallation fails, a new eSIM purchase is required.

Can I Transfer My eSIM to Another Device?

  • Activated eSIM: Not transferable.

  • Non-Activated eSIM: Transferable to a new device.

5G Availability

Checking 5G Availability:

  • Log in to your ResellPortal.com account.

  • Use the RAT column to check the available network status (3G/4G/5G) for each plan and country.

Supported Countries for 5G:

The following countries currently support 5G (subject to change). Always check the latest updates in the portal or API responses.

Country/RegionNetwork Status
Aaland Islands4G/5G
Argentina4G/5G
Asia (20 areas)4G/5G
Asia-Pacific 6GB 8Days4G/5G
Australia4G/5G
Austria4G/5G
Bahrain4G/5G
Belgium4G/5G
China4G/5G
Croatia4G/5G
Czech Republic4G/5G
Denmark4G/5G
Estonia4G/5G
Europe 40+ Countries4G/5G
France4G/5G
Germany4G/5G
Greece4G/5G
Hong Kong4G/5G
India4G/5G
Italy4G/5G
Japan4G/5G
New Zealand4G/5G
Philippines4G/5G
Singapore4G/5G
Spain4G/5G
United Kingdom4G/5G
United States4G/5G
South Africa4G/5G
Tunisia4G/5G
Brazil4G/5G
Qatar4G/5G
Uzbekistan4G/5G

Refer to the portal/API for the most up-to-date list.

Checking Data Usage

Via Console:

  1. Navigate to the Data Plan Details section.

  2. View:

    • Data Usage

    • Time Remaining

End-User Check:

  1. Access the Short URL provided.

  2. Click on Check Usage for real-time stats.

Support Channel

For unresolved eSIM issues:

  • Primary Support: Visit contact@resellportal.com

    • Provide ICCID and relevant screenshots for quick troubleshooting.

  • Unused eSIM: Cancel the order for a refund.

  • Used eSIM: Contact support for refund assistance.

 

 

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