Using Data Plans & Coverage

How to Use Day Pass Plans?

Day Pass plans provide a fixed amount of high-speed data daily and unlimited data at 2G speed after the high-speed allowance is used.

Example:

• A Europe (30+ areas) 500MB/Day plan for 5 days provides:

  • 500 MB/day of high-speed data (4G/LTE/5G)

  • 2G speed (255 Kbps - 512 Kbps) after exceeding 500MB

  • Data resets every 24 hours, and this continues for 5 days.

Key Features:

• Hotspot Sharing: Supported

• Unlimited Daily Data: Fair Usage Policy (FUP) applies

• Custom Validity: 1 to 365 days

• Speeds: Up to 5G

• Pre-Install Validity: 30 days

• No Top-Up Available

Daily Plan Pricing:

• Total price: [Number of Days] * [Plan Cost]

• Days are counted from the first connection and reset at midnight based on a fixed time zone.

APN Settings

APN settings are configured automatically for most devices. Special exceptions apply to Japan for iOS devices.

For iOS (Japan):

1. Go to Settings > Mobile Data > Mobile Data Network.

2. Set APN to vmobile.jp.

3. Turn on roaming for eSIM.

For Android:

• APN may need to be configured manually in some cases.

APN in API:

• APN, PIN, and PUK details are available in the API.

Hotspot Sharing:

• Supported by default.

Troubleshooting Common eSIM Issues

I Can't Connect to the Internet:

1. Go to Settings > Cellular > Cellular Data.

2. Select the newly purchased eSIM.

3. Ensure Data Roaming is ON.

4. Look for network bars:

   • Bars: Connected to a tower.

   • No Signal: Restart the device to refresh the connection.

5. Manually select the network if necessary.

Tips:

• First-time connection may take up to an hour.

• Turn off VPN settings.

• Toggle eSIM ON/OFF.

I Can't Install My eSIM:

1. Ensure your device is unlocked.

2. Verify eSIM compatibility.

3. Ensure a strong internet connection.

4. Confirm the QR code hasn't been used by another device.

Can Users Reinstall a Deleted eSIM?

• eSIMs CAN be reinstalled from the same QR code used during the initial installation.

• Users can scan the same QR code to re-add the eSIM profile.

• Note: QR codes cannot be shared or reused on another device.

Why Can't I Access the Internet Even with Data Left?

• Data usage updates may not be real-time. Check consumption:

  • Settings > Cellular > Data Consumption.

What if I Deleted My eSIM Accidentally?

• Attempt to reinstall using the original QR code.

• If reinstallation fails, a new eSIM purchase is required.

Can I Transfer My eSIM to Another Device?

• Activated eSIM: Not transferable.

• Non-Activated eSIM: Transferable to a new device.

5G Availability

Checking 5G Availability:

• Log in to your ResellPortal.com account.

• Use the RAT column to check the available network status (3G/4G/5G) for each plan and country.

Supported Countries for 5G:

The following countries currently support 5G (subject to change). Always check the latest updates in the portal or API responses.

Country/Region	Network Status
Aaland Islands	4G/5G
Argentina	4G/5G
Asia (20 areas)	4G/5G
Asia-Pacific 6GB 8Days	4G/5G
Australia	4G/5G
Austria	4G/5G
Bahrain	4G/5G
Belgium	4G/5G
China	4G/5G
Croatia	4G/5G
Czech Republic	4G/5G
Denmark	4G/5G
Estonia	4G/5G
Europe 40+ Countries	4G/5G
France	4G/5G
Germany	4G/5G
Greece	4G/5G
Hong Kong	4G/5G
India	4G/5G
Italy	4G/5G
Japan	4G/5G
New Zealand	4G/5G
Philippines	4G/5G
Singapore	4G/5G
Spain	4G/5G
United Kingdom	4G/5G
United States	4G/5G
South Africa	4G/5G
Tunisia	4G/5G
Brazil	4G/5G
Qatar	4G/5G
Uzbekistan	4G/5G

Refer to the portal/API for the most up-to-date list.

Checking Data Usage

End-User Check:

1. Access the Short URL provided.

2. Click on Check Usage for real-time stats.

Support Channel

For unresolved eSIM issues:

• Primary Support: Visit contact@resellportal.com

  • Provide ICCID and relevant screenshots for quick troubleshooting.

• Unused eSIM: Cancel the order for a refund.

• Used eSIM: Contact support for refund assistance.