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E-sim Support Devices

Before purchasing or activating an eSIM plan, customers must ensure that their devices are eSIM-compatible. This guide provides resources, tools, and steps to check eSIM compatibility across devices.

1. eSIM Device Support Resources

Customers can use the following references to confirm eSIM support:

  • eSIM Device Support List Google Doc: A comprehensive list of eSIM-compatible devices.

  • GSMA eSIM Devices List: An industry-recognized source for checking eSIM-supported devices.

These lists can be displayed on your website or app for customer reference.

2. In-App eSIM Detection

For a seamless user experience, integrate our Android SDK to detect eSIM capabilities within your mobile app.

  • Learn more about SDK integration on the ResellPortal website or developer documentation.

3. How to Check eSIM Compatibility

On Android Devices:

The steps to check eSIM compatibility on Android devices may vary slightly by model but follow a similar process:

  1. Go to Settings.

  2. Select Network & Internet.

  3. Locate the SIM Card or Mobile Network settings.

  4. Check if there is an option to Add a New SIM.

    • If the option exists, your device is likely eSIM-compatible.

  5. Confirm eSIM support by reviewing the device’s specifications in the manual or manufacturer’s website.
On iPhone Devices:

Most newer iPhone models starting from the iPhone XR support eSIMs. To confirm:

  1. Open Settings.

  2. Select General.

  3. Tap About.

  4. Scroll down to locate the EID (Embedded Identification Number).

    • If you see a 32-digit EID number, your iPhone is eSIM-compatible.

  5. Additionally, check Apple’s official specifications for your device model.

By ensuring device compatibility and offering clear resources for verification, ResellPortal provides a seamless onboarding experience for eSIM customers. For additional support or technical assistance, contact our support team.
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