Using Data Plans & Coverage

How to Use Day Pass Plans?

Day Pass plans provide a fixed amount of high-speed data daily and unlimited data at 2G speed after the high-speed allowance is used.

Example:

A Europe (30+ areas) 500MB/Day plan for 5 days provides:
- 500 MB/day of high-speed data (4G/LTE/5G)
- 2G speed (255 Kbps - 512 Kbps) after exceeding 500MB
- Data resets every 24 hours, and this continues for 5 days.

Key Features:

Daily Plan Pricing:

Total price: [Number of Days] * [Plan Cost]
Days are counted from the first connection and reset at midnight based on a fixed time zone.

Buying Day Pass Plans

1. Buying via Console:

Choose a Day Pass plan.
Add to cart and select the number of days.
Complete checkout.

2. Buying via API:

Use the Slug and periodNum parameters:
- Example: Slug = TH_0.5_Daily
- periodNum = 5 (for 5 days)
Order a plan and use the orderNo to track it. Refer to the API documentation.

APN Settings

APN settings are configured automatically for most devices. Special exceptions apply to Japan for iOS devices.

For iOS (Japan):

Go to Settings > Mobile Data > Mobile Data Network.
Set APN to vmobile.jp.
Turn on roaming for eSIM.

For Android:

APN may need to be configured manually in some cases.

APN in API:

APN, PIN, and PUK details are available in the API.

Supported by default.

Troubleshooting Common eSIM Issues

I Can't Connect to the Internet:

Go to Settings > Cellular > Cellular Data.
Select the newly purchased eSIM.
Ensure Data Roaming is ON.
Look for network bars:
- Bars: Connected to a tower.
- No Signal: Restart the device to refresh the connection.
Manually select the network if necessary.

Tips:

First-time connection may take up to an hour.
Turn off VPN settings.
Toggle eSIM ON/OFF.

I Can't Install My eSIM:

Ensure your device is unlocked.
Verify eSIM compatibility.
Ensure a strong internet connection.
Confirm the QR code hasn't been used by another device.

Can Users Reinstall a Deleted eSIM?

eSIMs CAN be reinstalled from the same QR code used during the initial installation.
Users can scan the same QR code to re-add the eSIM profile.
Note: QR codes cannot be shared or reused on another device.

Why Can't I Access the Internet Even with Data Left?

Data usage updates may not be real-time. Check consumption:
- Settings > Cellular > Data Consumption.

What if I Deleted My eSIM Accidentally?

Attempt to reinstall using the original QR code.
If reinstallation fails, a new eSIM purchase is required.

Can I Transfer My eSIM to Another Device?

Activated eSIM: Not transferable.
Non-Activated eSIM: Transferable to a new device.

5G Availability

Checking 5G Availability:

Log in to your ResellPortal.com account.
Use the RAT column to check the available network status (3G/4G/5G) for each plan and country.

Supported Countries for 5G:

The following countries currently support 5G (subject to change). Always check the latest updates in the portal or API responses.

Country/Region	Network Status
Aaland Islands	4G/5G
Argentina	4G/5G
Asia (20 areas)	4G/5G
Asia-Pacific 6GB 8Days	4G/5G
Australia	4G/5G
Austria	4G/5G
Bahrain	4G/5G
Belgium	4G/5G
China	4G/5G
Croatia	4G/5G
Czech Republic	4G/5G
Denmark	4G/5G
Estonia	4G/5G
Europe 40+ Countries	4G/5G
France	4G/5G
Germany	4G/5G
Greece	4G/5G
Hong Kong	4G/5G
India	4G/5G
Italy	4G/5G
Japan	4G/5G
New Zealand	4G/5G
Philippines	4G/5G
Singapore	4G/5G
Spain	4G/5G
United Kingdom	4G/5G
United States	4G/5G
South Africa	4G/5G
Tunisia	4G/5G
Brazil	4G/5G
Qatar	4G/5G
Uzbekistan	4G/5G

Refer to the portal/API for the most up-to-date list.

Checking Data Usage

End-User Check:

Access the Short URL provided.
Click on Check Usage for real-time stats.

Support Channel

For unresolved eSIM issues:

Primary Support: Visit contact@resellportal.com
- Provide ICCID and relevant screenshots for quick troubleshooting.
Unused eSIM: Cancel the order for a refund.
Used eSIM: Contact support for refund assistance.