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White Label Settings User Guide

The Whitelabel Settings allow you to remove the "Resell Portal" branding and replace it with your own. This ensures your clients see your brand name, logo, and colors throughout their entire journey—from browsing your store to receiving support emails.

There are three main sections to configure:

  1. Storefront Branding: Your public-facing shop.

  2. Client Email Branding: Communications sent to your customers.

  3. AI Suite Branding: The login and dashboard for AI-specific tools.

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1. Storefront Branding

This section controls your public website where customers browse and purchase services.

A. Overview Tab

The Overview serves as your command center. Before your store can go live, you must complete the Launch Checklist:

  • Connect Stripe or Enable Manual Payments: You must have a way to collect money.

  • Fund Wallet: A minimum balance of $20.00 is required in your reseller wallet to activate the storefront.

  • Store Status: Displays whether your store is in "Draft Mode" (offline) or "Live."

  • Preview: Once online, you can see a live preview of your site here.

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B. Domain Tab

Decide where your customers will go to visit your store:

  • Free Subdomain: Use a complimentary address like yourbrand.appserviceportal.com.image.png

  • Use My Own Domain: Connect a professional domain (e.g., shop.yourbrand.com) to increase brand authority.

     

    Connecting Your Custom Domain

    While Resell Portal provides a free subdomain (e.g., brand.appserviceportal.com), using your own domain (e.g., shop.mybrand.com) is highly recommended for brand authority and SEO.

    Step 1: Choose Your Address Type

    Navigate to Whitelabel Settings > Storefront & Branding > Domain. Select the box labeled "Use My Own Domain."

    Step 2: Enter Your Custom Address

    Type your desired domain into the input field. Our system will automatically detect whether you are trying to use a Subdomain or a Root Domain and will provide the specific DNS instructions you need.

    Case A: Using a Subdomain (Recommended)

    Example: shop.yourbrand.com or portal.yourbrand.com

    This is the most common setup for resellers who already have a main website and want their store to live on a separate section of that domain.

    Required DNS Record:

    • Type: CNAME

    • Name/Host: Enter only the prefix (e.g., if your domain is shop.mybrand.com, enter shop).

    • Target: yourname.appserviceportal.com (Copy this exactly from your dashboard).

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    Case B: Using a Root Domain

    Example: yourbrand.com

    Use this if you want your Resell Portal storefront to be your primary website.

    Required DNS Record:
    Depending on your domain provider, the system will display instructions for a root record.

    • Root Record: Usually, this involves an A Record pointing to our server IP or a CNAME record for the @ host if your provider supports "CNAME Flattening" or "Alias" records.

    • Follow the specific values provided in your dashboard for the most accurate setup.

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    Step 3: Update Your DNS at Your Registrar

    To make your domain work, you must log in to your domain provider (e.g., GoDaddy, Namecheap, Cloudflare, Google Domains) and follow these steps:

    1. Find the DNS Management or Advanced DNS section for your domain.

    2. Add a New Record.

    3. Select the Type (CNAME or A) indicated by the Resell Portal dashboard.

    4. Enter the Host/Name and the Target/Value exactly as shown in your portal.

    5. Save the record.

    Step 4: Verification & Propagation

    Once you have added the records at your registrar, go back to your Resell Portal dashboard and click "Check Again."

    • Connection Failed? Don't worry. DNS changes can take anywhere from 5 minutes to 48 hours to "propagate" across the internet. If it fails initially, wait an hour and try again.

    • Success! Once the status turns green, your storefront is officially connected to your professional brand domain.

    Pro-Tip for Cloudflare Users

    If you use Cloudflare to manage your DNS, ensure that the "Proxy Status" (the orange cloud icon) is set to "DNS Only" (Grey Cloud) for this specific record to ensure our SSL certificate can issue correctly.


C. Products & Pricing Tab

Control what you sell and how much profit you make.

  • Display Modes:

    • Landing Topic Mode: Automatically activates if you select only one product. Best for high-conversion single-service sales.

    • Catalog Grid Mode: Activates when two or more products are selected. Displays a standard store layout.

  • Store Currency: Set your preferred currency. The system handles live exchange rate conversions automatically.

  • Profit Margin: Enter the percentage you wish to earn on top of the wholesale cost (e.g., 20%).

  • Inventory Management: Use the toggles to enable/disable services like VPN, E-SIM, SEO, or Web Design. You can drag and drop items to change their display order.

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D. Payments Tab

Set up how you receive funds from your customers.

  • Stripe Connect: The fastest way to automate payments. Connect your Stripe account to receive credit card payments directly.

  • Manual Payment Options: Use this for Bank Transfers, Crypto, or apps like CashApp.

    • Note: Orders placed via manual payment remain "Pending Approval" until you manually confirm receipt of funds in your dashboard.

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      Pro Tip: Use the {cost} placeholder in your instructions to automatically show the customer the exact amount they need to pay.

E. Design Tab

Customize the visual "look and feel" of your portal.

  • Logos & Favicons: Upload your company logo (200x50px) and a favicon (32x32px) for the browser tab.

  • Hero Banner: Upload a custom background image or keep it clean with your brand color gradient.

  • Color Scheme: Set your Primary and Secondary colors. These will be applied to buttons, links, and the navigation bar.

  • Navigation Links: Add custom links to your header, such as "Contact Us" or "Portfolio."

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F. Custom Code Tab

For advanced users who want to add tracking or extra features.

  • Header Scripts: Best for Google Analytics, Facebook Pixel, or domain verification tags.

  • Footer Scripts: Best for live chat widgets (like Tawk.to or Intercom) and tracking scripts.

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2. Client Email Branding

This section ensures that every automated email your client receives (order confirmations, renewal reminders, etc.) looks like it came from you.

  • Email Visuals: Upload an Email Logo (300x100px) and set the Header and Button colors to match your brand.

  • Company Info: Set your "From" Name and the physical address that appears in the email footer for legal compliance.

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  • Support Settings: Provide a Support Email. This address is used for the support chat bubble and as the "Reply-To" address for emails.

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  • Advanced CSS: If you have technical skills, you can add Custom CSS to further style the client portal interface.

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3. AI Suite Branding

If you are reselling the AI Business Tools, this section allows you to create a dedicated experience for those users.

  • Login URL: Choose between a branded subdomain (e.g., brand.aibusinesstool.net) or your own custom domain (e.g., ai.yourbrand.com).

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  • Interface Branding: Customize the dashboard and login topic specifically for the AI Suite.

    • Set a specific Company Name and Logo.

    • Define unique Primary and Secondary colors for the AI dashboard to differentiate it from your main storefront.

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  • Preview: Use the built-in previewer to see how the login topic will look to your clients before saving.

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